Refund policy

Returns & Refund Policy
Last updated: August 2026

At FogGlow, we stand behind every product we sell. If you are not completely satisfied, we will make it right.

30-DAY MONEY BACK GUARANTEE
You have 30 days from the date you receive your item to request a return or refund — no questions asked.

YOUR RIGHT TO RETURN (UK LAW)
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason. Our 30-day policy exceeds this legal requirement and gives you extra peace of mind.

HOW TO REQUEST A RETURN
1. Contact us at supportfogglow@protonmail.com within 30 days of receiving your order.
2. Include your order number and reason for return (optional, but helpful).
3. We will respond within 1–2 business days with instructions.

RETURN CONDITIONS
Items must be returned in their original or equivalent packaging. We accept returns for:
— Items that are faulty or damaged on arrival
— Items that do not match the product description
— Items you simply changed your mind about (within 30 days)

REFUNDS
Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method. You will receive an email confirmation when the refund has been issued.

Return shipping costs are covered by FogGlow for faulty or incorrectly described items. For change-of-mind returns, the customer is responsible for return postage.

NON-RETURNABLE ITEMS
For hygiene reasons, items that have been used with water and show significant signs of use may not be eligible for return. If in doubt, contact us at supportfogglow@protonmail.com — we will always try to find a fair solution.

DAMAGED OR WRONG ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

CONTACT
supportfogglow@protonmail.com